✅ Can I return or exchange an item?

Yes! You can return or exchange any item as long as:

• 
  You contact us within 28 days of receiving your order
  
• 
  The item is returned within 14 days of notifying us
  
• 
  The item is unworn, unwashed and in original condition
  
• 
  Tags, labels and packaging are all still attached
  
• 
  You include your order number or receipt
  

🔄 Exchanges

Need a different size or colour?

• 
  Just email us at info@EiraaClothing.com with your order number and what you'd like to exchange it for
  
• 
  We’ll confirm availability and give you return instructions
  
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  Once we get your original item back in good condition, we’ll ship out your exchange
  

Note: Exchanges are only available while stock lasts. If the item you want isn't in stock, we’ll offer you a refund instead.

We want you to love your order, but if something’s not right, here’s how we handle returns.

🛍️ Changed your mind?

No problem! You can return items within:

• 
  28 days of receiving your order
  
• 
  Items must be sent back within 14 days after you let us know
  

To be eligible for a return:

• 
  Items must be unworn, unwashed, and in original condition
  
• 
  All tags, labels and packaging must still be attached
  
• 
  You must include proof of purchase (order number or receipt)
  

Once we receive and inspect the return, we’ll refund you within 5–10 working days (minus the original shipping cost).

❌ What you can’t return:

• 
  Items that have been worn, washed or damaged
  
• 
  Personalised or made-to-order items
  
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  Items marked as Final Sale or Non-returnable
  

🔧 Received something faulty?

We’re really sorry! If your item is faulty, damaged or not what you ordered:

• 
  Email us as soon as possible (within 30 days)
  
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  Include your order number and photos of the issue if possible
  
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  We’ll arrange a refund, replacement or repair.
  

📦 How to return:

1. 
   Email us at Info@EiraaClothing.com with your order number and reason for return
   
2. 
   We’ll send return instructions
   
3. 
   Send the item back (must be tracked)
   
4. 
   We’ll refund or exchange once it’s back with us
   

📌 A few important notes:

• 
  We only ship and accept returns within the UK
  
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  Items are your responsibility until they reach us — we recommend tracked delivery
  
• 
  We follow all your rights under UK law and aim to go beyond where we can
  

Got questions? Just drop us an email — we’re happy to help.

You can exchange an item or size by placing a new order or contact the customer care team, they are happy to assist you. It’s not possible to exchange an item by writing on the return form.

If you haven’t received your refund 14 days after you have sent your notice, please contact us and we will help you.