Frequently Asked Questions
If you can not find the answer, we can help you. Reach out to our team and they wil your awnser!
ORDERING & SHIPPING
When will my order be received?
If you made your order before 1pm your order will most likely be shipped the same day. Deliveries within Sweden usually takes between 1-2 working days. Shipping to rest of the world usually takes between 2-4 working days depending on where you are located.
When the order has been shipped you will receive an email from us with a tracking link so that you can follow the status of your delivery.
If you have any issues with your delivery, please don't hesitate to contact us at contact@luxe.com. We are happy to help!
Can I modify or cancel my order after it has been placed?
If you regret your order shortly after you have placed it, please write to us in the chat or send us an e-mail at contact@luxe.com and we will help you. If you regret your order, and it has already been shipped, you must wait until you receive the order and then return it.
Can I track my order?
Once your order ships, you'll receive a tracking number via email to monitor its progress.
RETURNS & REFUNDS
What is your return and exchange policy?
You are always eligible for return within 14 days after delivery. Items must be returned in perfect condition, unused and returned inside the original box. Please secure the original packaging inside another carton box to avoid any damage on the packaging or items when shipping back. Luxe reserves the right to reject any returned items that do not meet the above requirements.
How do I return my order?
You are always eligible for return within 14 days after delivery. Send us an email to contact@luxe.com and please make sure to include your order number, the name of the item you wish to return and if there is a specific reason for the return. If your order was placed within rest of US/rest of world, you are eligible to both return and exchange, but all costs for shipping and duties/import & export taxes will then be paid by the client. Please send us an email for further address information.
Please refer to our returns and exchanges policy here for detailed instructions.
Can I exchange an item?
You can exchange an item or size by placing a new order or contact the customer care team, they are happy to assist you. It’s not possible to exchange an item by writing on the return form.
I returned my order – but I have not received my refund yet.
If you haven’t received your refund 14 days after you have sent your notice, please contact us and we will help you.
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